Mission et clientele
With a view to equitable, sustainable artistic development, the Conseil des arts et des lettres du Québec (CALQ) supports creation, experimentation, and production in the arts and literature in all regions of Québec and promotes dissemination in Québec, Canada, and abroad.
The CALQ offers financial support through its aid programs in forms adapted to the fields that make up its mission:
- grant programs for non-profit cultural organizations;
- grant programs for professional artists;
- recognition of excellence through prizes and honours.
In accordance with its mission, the services offered by the CALQ are intended primarily for professional artists (including writers and architects), independent curators, non-profit arts organizations, professional artists associations, national groups and service organizations engaged in the following artistic disciplines:
- performing arts (dance, theatre, music, popular song and circus arts);
- media arts (digital arts, film and video);
- multidisciplinary arts;
- visual arts;
- literature, comic books and storytelling;
- arts and crafts;
- architectural research.
The place given to representatives of cultural domains on its board of directors and as part of its grant award process, along with its concerted efforts with culture, demonstrate its commitment to offering services that reflect the clientele’s needs.
Quality of service commitment
The organization commits to ensuring:
- respectful service;
- reliable service;
- prompt service;
- confidentiality of personal information;
- simple processes to obtain a service;
- equitable treatment in service delivery;
- access to services that reflect the needs of clienteles.
The CALQ takes steps to ensure the accessibility of its documents and services to people with a disability.
Commitment to the organization’s service standards
Requests for information
The CALQ offers personalized responses to requests for information made by phone, in writing, or in person.
Commitment to service standards | Target |
Send a personalized response to requests for information sent to info@calq.gouv.qc.ca or on social media within 10 days. | For 85% of applications |
Grant applications for artists
The CALQ responds efficiently to financial aid applications submitted in writing as part of its grant program for artists This link will open in a new window.
Commitment to service standards | Target |
The CALQ confirms the applicant’s eligibility within 30 days. | For 85% of applications |
| The CALQ confirms the applicant’s acceptance or refusal of the application within 120 days. | For 85% of applications |
Grant applications for arts organizations
The CALQ responds efficiently to financial aid applications submitted in writing as part of its programs for arts organizations This link will open in a new window.
Commitment to service standards | Target |
The CALQ confirms the applicant’s eligibility within 30 days. | For 85% of applications |
| The CALQ confirms the applicant’s acceptance or refusal of the application within 120 days. | For 85% of applications |
| Mission support program: The CALQ confirms to the applicant the acceptance or refusal of the application within 180 days. | For 85% of applications |
Responsibilities, recourse and complaints
CALQ makes every effort to offer you the highest quality service. Despite our efforts, situations may arise for which you would like to make a complaint or suggest improvements. We consider comments and complaints from the public important, because they can help improve our services.
If you believe we have fallen short on one of our commitments, you can express your dissatisfaction to the department in question and ask that it provide oral or written explanations about the situation that concerns you.
If you believe that the service you have received is still not satisfactory, you can communicate this to the secretary of the CALQ (secretaireduconseil@calq.gouv.qc.ca) who will undertake a confidential review of your complaint and reply to you with due diligence within 30 working days, in accordance with our Complaint Management Policy This link will open in a new window. If additional time is required, we will inform you of the reasons for this delay.
To help us process your complaint and deliver the service to which you are entitled, we count on your cooperation to:
- clearly indicate your problem and expectations;
- provide us with the information and documents requested, within the timeframe provided;
- provide duly completed documents;
- promptly report any change that could influence the processing of your case, as well as any change to your personal contact information;
- address yourself respectfully to our employees in all communications;
- share with us your comments and suggestions to help us improve our services.
Contact information and business hours
Customer Service
You can write to us at any time at info@calq.gouv.qc.ca. We also offer reception and information services in Québec City and Montréal, Monday to Friday, except for statutory holidays. Before coming to our offices, be sure to check our office hours.
| Québec City office (head office) | |
| Business hours 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. | |
| Address: 830 rue Saint-Joseph Est, suite 301 Québec City, Québec G1K 3C9 | Telephone : 418 643-1707 Toll-free: 1 800 608-3350 |
| Montréal office | |
| Business hours 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m. | |
| Address: 1435 rue De Bleury, suite 300 Montréal, Québec H3A 2H7 | Telephone : 514 864-3350 Toll-free: 1 800 608-3350 |
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Date
This Declaration of Services to the Public was published on March 1, 2025.